Our Salon Policies & Procedures
Spa Check In
Please arrive 15 minutes before your first scheduled appointment to check in and begin to relax. This will help ensure that you receive the full benefit of your treatments. You will want to leave the products used in your treatments on as long as possible for the greatest benefit.
​
Late Arrivals
We will hold your appointment for 15 minutes after its scheduled start time, after that we will assume you are a no show and release the remainder of the time. Late arrivals up to 15 minutes will receive the balance of the time remaining and will be charged for the full service.
​
Cancellation Policy
We understand that sometimes you may need to change your schedule and we kindly ask that you provide 24 hours of notice for any change to a single service and 72 hours for multiple services, spa packages, group, and bridal services.
​
Sick Policy
In an effort to maintain a healthy environment, we ask if you are sick (which includes a cold, a fever, the flu, etc.) or have the onset of symptoms of an illness that you reschedule your appointment. If you arrive for your appointment with symptoms of an illness, you will be asked to reschedule your appointment. This is for your well being as well as the health of our employees, therapists and clients. Receiving a massage when you are sick is not advised. While in the early and acute stages of a cold, the flu or other illness, a massage can accelerate the onset of the infection and intensify its severity (via additional circulation of blood & lymph). If you get a massage after the infection has peaked, you may experience a relapse of symptoms and feel sick again. Please wait until you have been well for at least a week before getting your massage. If you do need to cancel your appointment, please call us as soon as possible and we will be happy to reschedule your appointment for a time when you are feeling better.
​
Gift Certificates
Always the right size and treasured by those who have everything. Gift certificates can be used for spa services or product purchases.
Synergy Salon & Day Spa Deposit Policy
As an appointment only salon, we will require $50 deposit for all new color clients scheduling a retouch, full head & partial highlights. A $75 deposit for all new color clients scheduling a full head of highlights, balayage, & dimensional (2 process) color. Due to how busy the salon is we cannot hold your appointment until you pay a deposit. Deposits are fully refundable if you need to cancel within 24 hours notice or can be used towards your rescheduled appointment.
​
Thank you
Synergy Salon & Day Spa
Effective 11-15-2022
​
​